Regulations on shipments
1. GENERAL
Orders are prepared and shipped to the delivery address provided by the customer when placing the order.
The order preparation time depends on the type of product. Products that are in stock are generally prepared for dispatch within 2–4 business days. Made-to-order products are prepared within the timeframe stated on the individual product page or in other information provided with the order.
All orders are shipped from Slovenia (EU).
Artwork and design pieces leave our studio in perfect condition and are appropriately protected against damage during transport.
Before opening the shipping package, please inspect it carefully. If you notice any visible damage to the package, please take photographs of the damage. If the product itself is also damaged, the delivery company should be notified immediately after delivery.
2. DELIVERY METHOD
Orders are shipped using the selected or available delivery service. Delivery is carried out by Pošta Slovenije, GLS and DPD, or another delivery service available at the time the order is placed.
The delivery cost is displayed before checkout is completed, so the customer is informed of the applicable delivery fee before placing the order.
Any additional costs related to delivery to specific countries are also displayed or stated before checkout is completed.
3. DELIVERY TIME
The estimated delivery time depends on the destination country or location and the selected delivery service.
International delivery usually takes approximately 3 business days to 2 weeks, depending on the destination country. For deliveries within Slovenia, the estimated delivery time is 2 - 3 business days.
The stated delivery times are indicative and represent the estimated delivery time after the order has been dispatched. We cannot influence delays caused by the delivery service, customs procedures, force majeure or other circumstances beyond our control.
If an order is not delivered within the expected timeframe, the customer may contact us at the contact email address provided in the online store so that we can check the status of the shipment.
4. PRODUCTION AND ORDER PREPARATION TIME
If the selected product is not in stock at the time the order is placed, additional time may be required for its production or preparation before dispatch. We will make every reasonable effort to prepare and dispatch your order as soon as possible.
The estimated preparation time for individual products is:
Giclée prints: 3 - 7 business days
Jewellery: 7 - 14 business days
Books: 2 - 4 business days
Original artwork: 1- 2 weeks
If selected products, such as jewellery and prints, are in stock, they can generally be dispatched within a few business days.
The stated timeframes refer to the production and preparation of the order and do not include delivery time.
5. DELIVERY COSTS AND DESTINATIONS
We deliver to selected EU Member States and other countries listed below.
Slovenia
Delivery cost: €3
Free delivery: for orders over €200
Estimated delivery time: 1 - 3 business days
Zone 1
Countries: Austria, Croatia, Hungary, Poland, Slovakia
Delivery cost: €10
Free delivery: for orders over €300
Estimated delivery time: 2 - 4 business days
Zone 2
Countries: Czech Republic, Germany, Italy, Luxembourg, Netherlands, Denmark, Belgium, France, Bulgaria
Delivery cost: €15
Free delivery: for orders over €300
Estimated delivery time: 2 - 4 business days
Zone 3
Countries: Estonia, Lithuania, Portugal, Romania, Spain, Sweden, Ireland, Latvia
Delivery cost: €20
Free delivery: for orders over €300
Estimated delivery time: 3 - 5 business days
Zone 4
Countries: Finland, Greece
Delivery cost: €25
Free delivery: for orders over €300
Estimated delivery time: 3 - 5 business days
Zone 5
Countries: Albania, Serbia, Bosnia and Herzegovina, Andorra, United Kingdom, Iceland, Norway, Liechtenstein, North Macedonia, Turkey
Delivery cost: €30
Free delivery: for orders over €300
Estimated delivery time: 3 - 6 business days
Zone 6
Countries: Cyprus, Malta, Monaco, United States of America, United Arab Emirates, Canada
Delivery cost: €35
Free delivery: for orders over €300
Estimated delivery time: 3 - 9 business days
Zone 7
Countries: Switzerland, Australia, Russia, New Zealand, Israel, Egypt, Oman, Japan
Delivery cost: €40
Free delivery: for orders over €300
Estimated delivery time: 3 - 9 business days
Delivery Time
The stated delivery times are indicative and are calculated from the date the order is dispatched. The actual delivery time may depend on the selected delivery service, destination country, public holidays, customs procedures and other unforeseen circumstances.
The delivery cost and any applicable free delivery are determined based on the destination country or delivery zone selected at checkout.
6. IMPORTANT DELIVERY INFORMATION
By placing an order, the customer agrees to the delivery terms set out below.
When placing an order, the customer may select a delivery address or enter a different address to which the shipment should be delivered. The customer is responsible for paying the delivery cost displayed at checkout.
The order will generally be dispatched once we receive confirmation of successful payment. Delivery is considered completed when the shipment has been delivered to the address provided by the customer when placing the order.
For orders delivered outside the European Union, import duties, customs charges and taxes applicable in the destination country may be charged. We have no control over these charges and cannot predict their amount in advance. Any import duties, customs charges and other fees related to the importation of the goods into the destination country are the responsibility of the customer, unless otherwise expressly stated at the time of purchase.
If delivery is unsuccessful, for example because the recipient is unavailable, the delivery service will generally inform the customer about the possibility of redelivery or the location where the shipment can be collected. The customer should follow the instructions provided by the selected delivery provider regarding further delivery or collection.
A business day means any day from Monday to Friday, excluding Saturdays, Sundays and public holidays in Slovenia.
7. DELIVERY ADDRESS
The customer is responsible for ensuring that the delivery information provided when placing the order is accurate and complete.
If the customer discovers after placing the order that an incorrect or incomplete address has been provided, they must notify us as soon as possible.
If the order has not yet been dispatched, we will, where possible, correct the delivery information accordingly.
If the order has already been dispatched, or if additional delivery costs have arisen due to an incorrect address, any such additional costs may be charged to the customer where they resulted from incorrect information provided by the customer.
Change of Delivery Address
If the customer wishes to change the delivery address after placing an order, they must notify us within 24 hours of placing the order so that we can check whether the shipment can be redirected or the delivery information changed.
Once the order has been dispatched from our studio, the delivery address can generally no longer be changed.
For address changes or any other delivery-related questions, please contact us.
8. DAMAGED SHIPMENT
Upon delivery, we recommend that the customer check whether the outer packaging of the shipment is visibly damaged. If any damage to the package is noticed, the customer should photograph it, preferably before opening the shipment, and notify the delivery service as soon as possible and contact us.
If the product itself is also damaged, the customer should contact us as soon as possible and provide photographs of the damaged packaging and product. The customer should also notify the delivery service and/or follow its procedure for reporting a damaged shipment.
In the event that a product is damaged during delivery, we will handle the complaint in accordance with applicable law and the circumstances of the individual case.
In the event of loss or damage to a shipment or product during transport or return shipment, we recommend that the customer follow the instructions of the delivery service and notify us of the issue as soon as possible.
After receiving the product, the customer is responsible for handling it in accordance with the applicable instructions for use and care. AMAL STUDIO is not responsible for damage occurring after delivery as a result of improper handling, use or storage of the product, or failure to follow the applicable care instructions.
9. UNSUCCESSFUL DELIVERY
If delivery is unsuccessful due to circumstances attributable to the customer, such as an incorrect address, incomplete information, failure to collect the shipment or other circumstances related to the customer, any additional costs for redelivery may be charged to the customer.
If a shipment is returned to the sender, we will notify the customer and agree with them on the next steps.
10. INTERNATIONAL DELIVERY
International delivery is available to the countries listed or enabled in the online store.
For international shipments, additional customs procedures, taxes, duties or other charges may apply depending on the destination country. The customer is responsible for any charges imposed by the destination country or the relevant authorities, unless otherwise expressly stated at the time of purchase.
International delivery may take longer and may also be affected by customs procedures and other circumstances in the destination country.
11. SHIPMENT TRACKING
If tracking is available for the selected delivery method, the customer will receive shipment tracking information by email after the order has been dispatched, using the email address provided when placing the order.
12. CONTACT
For questions regarding delivery, order status or issues with a shipment, the customer may contact us at the email address provided in the online store.
When contacting us regarding an order, the customer should, where possible, include the order number so that we can check the matter more quickly.
13. CHANGES TO THE TERMS OF SERVICE
We reserve the right, at our discretion, to update, amend or replace any part of these terms and conditions without prior notice.
Continued use of or access to our website after any changes to these terms have been published constitutes acceptance of those changes.
14. EFFECTIVE DATE
These terms, as published on the AMAL STUDIO website, enter into force on September 1, 2026.