Terms of Service
These Terms and Conditions explain how the AMAL STUDIO website and online store operate, define users’ rights, and govern the business relationship between the Seller and the Customer.
By visiting the website and/or making a purchase, you agree to be bound by these Terms and Conditions, including any additional terms and policies referred to herein and/or made available through hyperlinks. These Terms and Conditions apply to all users of the website. The Terms and Conditions may be amended or supplemented at any time without prior notice.
The Terms and Conditions of the AMAL STUDIO online store are prepared in accordance with the applicable consumer protection legislation of the Republic of Slovenia, as well as recommendations of the Chamber of Commerce and Industry of Slovenia and international e-commerce codes.
1. SELLER INFORMATION
AMAL STUDIO d.o.o.
Štihova ulica 13
1000 Ljubljana
Slovenia
(hereinafter referred to as the “Seller”)
These Terms and Conditions govern the purchase of products through the online store:
2. GENERAL TERMS AND CONDITIONS
The Customer may be a natural person or a legal entity.
A consumer is a natural person who acquires or uses goods for purposes that are not related to their professional or commercial activity.
Prohibited Use
You may not use our products for any unlawful or unauthorized purpose, nor may you violate any applicable laws, including copyright laws.
Any reproduction or distribution of website content is prohibited and may result in civil or criminal liability. Content may only be used with the express permission of the Seller, except where otherwise permitted by applicable law.
User Age
The online store is intended for persons aged 18 or over.
Persons under the age of 18 may make a purchase only with the consent or under the supervision of a parent or legal representative, where required by applicable law.
The Seller reserves the right to reject or cancel an order in the event of a justified doubt regarding the Customer’s age.
Security
The Seller strives to ensure the secure and uninterrupted operation of the online store. However, due to the nature of internet services, the Seller cannot guarantee that the online store will always operate without errors, interruptions or other technical difficulties.
The Seller strives to ensure that the online store does not contain viruses or other malicious software. However, due to the nature of the internet environment, this cannot be completely guaranteed.
Users are advised to use up-to-date software, operating systems and appropriate security solutions to protect their devices against viruses, malware and other security threats.
The Seller shall not be liable for damage resulting from events beyond its reasonable control or from the actions of the User or third parties, except to the extent that such limitation is not permitted under applicable law or affects the statutory rights of consumers.
Seller’s Rights
The Seller reserves the right:
to withdraw products from sale, either in whole or in part, at any time;
to change product prices at any time without prior notice. The price applicable to an order is the price displayed at the time the order is placed;
to change product content, descriptions, characteristics and other website content at any time;
to cancel an order if a product is no longer available or has been withdrawn from sale;
to restrict the sale of certain products to specific persons, geographical areas or regions;
to temporarily or permanently restrict, suspend or discontinue access to the website or online store.
3. PRODUCTS
The online store offers Ines Amal products, including:
JEWELLERY MADE OF PRECIOUS METALS,
ORIGINAL ARTWORKS ON CANVAS AND PAPER,
GICLÉE ART PRINTS,
BOOKS.
Products may be viewed through various photographs.
Product photographs are intended to provide as accurate a representation of the products as possible. Due to differences between screens, lighting conditions during photography and the natural characteristics of materials, minor visual differences may occur between the photographs and the actual products.
The essential characteristics of each product are stated in its product description. Product descriptions may include information about materials, price, sizes and other relevant product characteristics. We strive to ensure that all product details, descriptions and prices published on the website are accurate and up to date at the time they are entered into the online store system.
The Seller reserves the right, but is not obliged, to limit the sale of its products or services to any particular person, geographical area or region.
Original artworks may have unique characteristics, textures, colour variations and other features that are inherent to the nature of the artwork.
Product Preparation and Delivery Times
Giclée Prints
We prepare and produce prints within 3–7 business days of receiving the order.
Jewellery
Jewellery is mostly made to order, meaning that each individual piece is created specifically for the Customer.
The estimated production time is 7–14 business days.
Books
Order processing for books takes approximately 2 - 4 business days.
The preparation time may exceptionally be extended due to a high volume of orders or other unforeseen circumstances.
Delivery time depends on the destination country and generally takes approximately 3 business days to 2 weeks.
For deliveries within Slovenia, the estimated delivery time is 2 - 3 business days.
4. PRODUCTS MADE OF PRECIOUS METALS
Jewellery made of precious metals sold through the online store is marked and offered in accordance with the applicable legislation of the Republic of Slovenia governing products made of precious metals.
For online purchases, the relevant images of conformity marks and the table of standard fineness levels are displayed in a visible location in the online store, where required by applicable legislation.
Link to the page with conformity marks:
www.amalstudio.com/pages/sodelovanja-certifikati
The field of precious metal products is primarily governed by the Slovenian Precious Metal Products Act (ZIPleK) and related implementing regulations. The Office of the Republic of Slovenia for Metrology is responsible for matters relating to precious metals, including the registration of supplier marks, testing and marking of products, and supervision.
Products made of gold, silver, platinum and palladium must meet the prescribed technical requirements and be appropriately marked before being placed on the market, except in cases provided for by law.
Marks on Products
Products made of precious metals are generally marked with a supplier mark, fineness mark and conformity mark. These marks identify the supplier, indicate the standard fineness of the precious metal and confirm the product’s compliance with the prescribed technical requirements.
Supplier Mark
The supplier mark, also known as the registered name mark, is a mark used to identify the supplier of the product. Each registered supplier has its own unique supplier mark.
Fineness Mark
The fineness mark consists of three digits and indicates the standard fineness of the precious metal contained in the alloy. The fineness mark is generally stamped on the product alongside the supplier mark.
Examples:
585 for gold means that the alloy contains 585 parts of pure gold per 1,000 parts of alloy.
925 for silver means that the alloy contains 925 parts of pure silver per 1,000 parts of alloy.
The product description specifies the precious metal used and its fineness.
Conformity Mark
The conformity mark confirms that a precious metal product meets the prescribed technical requirements.
Compliance may be established through testing and marking by the Office of the Republic of Slovenia for Metrology or through another method permitted by applicable legislation, provided that the relevant statutory requirements are met.
Where the supplier is legally permitted to self-declare conformity, the supplier confirms conformity using the appropriate “S” conformity mark.
Information for Online Sales
When selling precious metal products online, the relevant images of conformity marks and the table of standard precious metal fineness levels are displayed in a visible location in the online store, as required by applicable legislation.
Product Information
The description of each piece of jewellery includes the essential characteristics relevant to the Customer, depending on the nature of the product, including in particular:
the type of precious metal used;
the fineness of the precious metal;
size and/or dimensions;
the type and characteristics of any stones used;
other materials used; and
other essential characteristics of the product.
The information may vary depending on the type and characteristics of the individual product.
Certificates
If a piece of jewellery is accompanied by a certificate of authenticity, certificate of quality or another certificate, this will be stated in the product description and/or the certificate will be provided with the product.
Where a certificate has been issued for an individual product, it may contain information about the product, the precious metal used, its fineness, stones and/or other information relevant to the identification and authenticity of the product.
International Sales
When precious metal products are sold to other countries, additional requirements regarding marking, import, customs clearance and sale may apply.
The Customer is responsible for any import duties, customs charges and other costs arising from the import of the product into the destination country, where such costs are imposed under the applicable delivery terms or by the competent authorities of the destination country.
Specific countries may have additional requirements regarding the marking or other conditions applicable to the sale of precious metal products.
5. PRICES AND TAX STATUS
All prices in the online store are stated in euros (EUR) and may occasionally be changed without prior notice.
Amal Studio d.o.o. is a small taxable person and is not registered for VAT purposes. VAT is therefore not charged in accordance with applicable legislation.
Delivery costs are stated separately or displayed during the ordering process, unless otherwise indicated for a particular product or promotion.
The final order price, including delivery costs and any other applicable charges, is displayed to the Customer before the order is placed.
If the Seller’s tax status changes, the presentation of prices and tax treatment will be adjusted accordingly.
6. PROMOTIONAL CODES AND DISCOUNTS
The Seller may occasionally offer promotional codes or other forms of discounts.
The terms of use for each promotional code are stated when the code is published or in the communication through which the code was provided.
Unless otherwise stated, promotional codes:
cannot be exchanged for cash;
cannot be applied to orders that have already been placed;
cannot be combined with other discounts;
are valid until the date specified in the relevant promotion.
The Seller reserves the right to establish a minimum order value, exclude certain products from promotional codes, determine the validity period and set other conditions for individual promotions.
If a promotional code applies an incorrect discount due to a technical error, the Seller may reject the order or contact the Customer before confirming the order.
7. ORDERING PROCESS
Before making a purchase, the Customer should carefully read the Terms and Conditions, Privacy Policy and Cookie Policy published on the website.
The Customer selects the desired product, quantity and other required characteristics and adds the product to the shopping cart.
Before placing the order, the Customer has the opportunity to review the contents of the order, check the entered information and correct it if necessary.
The order is placed by clicking the “Complete Purchase” button.
Confirmation of Receipt and Acceptance of the Order
After placing an order, the Customer receives an automated electronic confirmation of receipt of the order at the email address provided. This confirmation contains information about the contents of the order and its total price.
The automated confirmation of receipt confirms that the order has been received, but does not by itself mean that the order has been accepted. It confirms that the Customer has successfully submitted the order and that AMAL STUDIO has received it and must review and verify its feasibility.
Before accepting an order, AMAL STUDIO may request additional information from the Customer or carry out additional checks where necessary to process the order.
The purchase contract between AMAL STUDIO and the Customer is concluded when AMAL STUDIO sends the Customer an email confirming acceptance of the order. The Customer is thereby informed that the order has been accepted.
AMAL STUDIO reserves the right not to accept an order, particularly if the product is no longer in stock, cannot be delivered, or other circumstances prevent the order from being fulfilled. In such cases, the Customer will be informed by email as soon as reasonably possible.
Product Availability
If a product is not in stock at the time the order is placed or requires additional time for production or preparation, AMAL STUDIO will inform the Customer by email of the estimated production or delivery time.
Estimated production and delivery times are indicative and depend on the type of product, its availability and other circumstances related to the fulfilment of the order.
Conclusion of the Purchase Contract
The purchase contract between the Customer and AMAL STUDIO is concluded in accordance with applicable legislation and the ordering process established in the online store.
From the moment the purchase contract is concluded, the price, contents of the order and other purchase terms stated in the confirmed order are binding on both AMAL STUDIO and the Customer, except where applicable law provides otherwise.
If an order is not accepted, AMAL STUDIO will notify the Customer by email. If payment has already been made, the amount paid will be refunded in accordance with applicable law.
8. PAYMENTS
8.1 Payment by Payment or Credit Card
The AMAL STUDIO online store accepts payment by payment or credit cards indicated at the bottom of the website. Payment processing is provided by Stripe.
The Customer makes the payment during the ordering process by entering the required payment or credit card details.
The Customer must check the accuracy of the information on the invoice and notify the Seller of any errors within eight days of receiving the invoice. Objections regarding the accuracy of issued invoices submitted after this period may not be considered.
All credit and debit card holders must be verified and approved by the card issuer.
The person making the payment must be the same person as the person whose details are provided in the Customer account.
Payments are accepted in euros (EUR).
If the Customer’s card issuer declines or refuses to authorize the payment to the Seller, the Seller shall not be liable for any resulting delay.
By placing an order through our online store, the Customer authorizes AMAL STUDIO to charge the Customer’s payment card for the full amount of the purchase.
8.2 Payment by Bank Transfer
The Customer may also pay for an order by bank transfer based on a pro forma invoice sent by the Seller to the email address provided when placing the order.
Payment details:
Recipient: Amal Studio d.o.o.
Address: Štihova ulica 13, 1000 Ljubljana, Slovenia
IBAN: SI56 040000277684266
BIC/SWIFT: KBMASI2X
Bank: OTP Banka
Amount: as stated on the pro forma invoice
Payment reference/purpose: SI00 and the order number
The payment deadline is 7 business days from the date the pro forma invoice is sent to the Customer, unless otherwise stated on the invoice.
The order will be processed after the full payment has been received. A pro forma invoice is considered paid when the payment is visible in the Seller’s bank account.
If payment is not received within 7 business days, the Seller may cancel the order. The Customer will be notified of the cancellation by email.
If the Customer makes the payment after the deadline, the Seller may confirm the order again if the product is still available. If the order can no longer be fulfilled, the payment received will be refunded to the Customer.
Payments are accepted in euros (EUR).
Please note that the Customer’s bank may charge additional fees or commissions for bank transfers, the amount of which cannot be determined in advance at the time of purchase. Any bank charges imposed by the Customer’s bank are borne by the Customer.
9. ORDER PROCESSING
The usual order processing time is 2–4 business days, provided that the product is in stock.
For payments by card or other immediate payment methods, order processing begins once successful payment has been confirmed. For payments by pro forma invoice, processing begins once payment has been received.
For products with a longer production or preparation time, the timeframe stated for the specific product applies.
Original artworks, personalized products and made-to-order products may have different processing or production times.
10. DELIVERY
Delivery is carried out by Pošta Slovenije, GLS or DPD, or another available delivery service where applicable.
The delivery cost is displayed before the order is completed.
If tracking is available for the selected delivery service, the Customer will receive a tracking number by email.
The estimated delivery time depends on the destination country or location and the selected delivery service.
International delivery usually takes approximately 3 business days to 2 weeks, depending on the destination country.
For deliveries within Slovenia, the estimated delivery time is 2 - 3 business days.
11. INTERNATIONAL DELIVERY AND IMPORT DUTIES
When shipping outside the European Union, customs duties, import taxes, customs clearance fees or other charges may apply.
The Customer is also responsible for checking the import requirements of the country to which the goods are being ordered.
12. DELAYS AND FAILED DELIVERY
The estimated delivery time depends on the delivery service, destination and other circumstances.
Delivery may be affected by:
public holidays;
weather conditions;
logistical disruptions;
customs procedures;
strikes;
incorrect or incomplete delivery information; and
other circumstances beyond the Seller’s reasonable control.
The Customer is responsible for providing accurate and complete delivery information.
13. DAMAGED SHIPMENTS
If the Customer receives a visibly damaged parcel, we recommend photographing the damage and, where possible, having it recorded by the delivery service.
The Customer should notify the Seller as soon as possible at amalinfo@amalstudio.com and, where possible, provide photographs of the outer packaging, inner packaging and the product.
14. RIGHT OF WITHDRAWAL
For distance contracts, consumers have the right to withdraw from the contract within 14 days of receiving the goods without giving a reason, except in cases where the right of withdrawal is excluded under applicable law.
An order that has already been processed and dispatched can no longer be cancelled. Where the statutory right of withdrawal applies depending on the type of product and applicable law, the Customer may exercise that right in accordance with these Terms and Conditions.
If the Customer wishes to exercise the right of withdrawal, they must notify us of their decision by an unequivocal statement sent by email to amalinfo@amalstudio.com.
The withdrawal deadline is met if the notification is sent before the expiry of the 14-day period.
After receiving the withdrawal notice, we will provide the Customer with further instructions regarding the return of the product.
The right of withdrawal does not apply to products for which applicable law provides an exception, including goods made according to the consumer’s exact specifications or clearly personalized for the consumer, where the statutory conditions for the exception are met.
15. RETURNS AND COMPLAINTS
If the Customer wishes to return a product under the statutory right of withdrawal, they must notify us within 14 days of receiving the product at amalinfo@amalstudio.com.
The product must be returned in accordance with the instructions provided to the Customer after the withdrawal notice has been submitted.
Where a return is made due to withdrawal from the contract, the purchase price will be refunded in accordance with applicable law. The Customer bears the cost of returning the product unless otherwise provided by applicable law or our terms.
The right of withdrawal does not affect the consumer’s statutory rights relating to non-conformity of goods.
If the Customer believes that a product is defective or does not conform to the contract, they may exercise their statutory rights in accordance with applicable law.
Complaints relating to non-conformity of goods are handled separately from returns based on the right of withdrawal.
For further information, please see the RETURNS section on our website.
16. CERTIFICATE OF AUTHENTICITY FOR ARTWORKS, PRINTS AND JEWELLERY
If a product is accompanied by a certificate of authenticity, this will be stated in the product description.
A certificate may contain information about the product, artist or maker, materials, serial number, authenticity and other characteristics of the product.
17. LIMITATION OF LIABILITY
The Seller strives to ensure that the information provided in the online store is accurate and up to date.
The Seller shall not be liable for the temporary unavailability of the online store due to technical issues, maintenance, disruptions caused by external service providers or other circumstances beyond the Seller’s reasonable control, except to the extent provided otherwise by applicable law.
18. CONSUMER PROTECTION
Nothing in these Terms and Conditions limits any statutory rights granted to consumers under applicable law.
Questions relating to withdrawal from a contract, returns and non-conformity of goods are governed by the applicable provisions and the relevant policies available on the website.
19. DISPUTE RESOLUTION
The Seller will endeavour to resolve any disputes amicably.
20. CONTACT
If you have any questions regarding these Terms and Conditions, please contact us at: amalinfo@amalstudio.com
21. CHANGES TO THE TERMS AND CONDITIONS
We reserve the right, at our discretion, to update, amend or replace any part of these Terms and Conditions without prior notice.
Your continued use of or access to our website after any changes to these Terms and Conditions have been published constitutes acceptance of those changes.
22. EFFECTIVE DATE OF THE TERMS AND CONDITIONS
These Terms and Conditions, as published on the AMAL STUDIO website, take effect on September 1, 2026.